You might think that the idea of
the British Tourist Authority (BTA) having a network of agents dedicated to
making travel to foreign parts a miserable experience rather outlandish (see Happy Now?), but
there’s no shortage of evidence to support the theory.
For example, many years ago I was
travelling back from France with a mate of mine. Between us, we had just about enough money
left to buy either a breakfast or a few pints on the Calais/Dover ferry, so you
can guess which way the choice went.
This was in the days when the Calais-Dover route was operated by
Sealink, a part of British Rail, and there were no other options, so you can
imagine the level of customer service.
The young man behind the bar was
clearly one of the BTA agents. Even
though there were few customers in the bar, as this was the early hours of the
morning and most people had more sense, he still made a point of ignoring
anyone waiting at the bar for as long as he could. When finally forced to acknowledge their
presence, he never made eye contact or engaged in conversation of any
sort. Instead, he would jerk his head in
the general direction of the putative customer and grunt. By this means he would take your order and
return with something approaching what you had asked for.
As the bar was particularly
quiet, and my mate was cursed with an enquiring mind, he managed to engage this
surly youth in conversation, whereupon he (the youth) admitted that this
performance of his was all about promoting his philosophy of ‘winding up the
holiday Brits’. He saw it as his duty to
reduce his customers to seething balls of impotent rage, which would then be
let loose on our continental cousins with predictable results.
I will always remember standing
at the bar, chatting to him, whilst behind us a group of blokes with whom he
had clearly been particularly successful in his endeavours, jeered at him and
yelled obscenities, which he resolutely ignored. Eventually, things reached such a pitch that
an object came flying over our heads from the restive tribe behind. Without missing a beat in our conversation,
he reached up and caught the projectile, which he then casually examined. “Looks like I’ve won myself a lighter” he
announced calmly to the room as a whole.
Now that’s a professional – I hope the BTA gave him a medal!